• Customer Service Representative at ​ORIKI

    work ​ORIKI
    Date Posted: 2017-10-18

    ORIKI, a luxury skincare brand, is hiring a Customer Service Representative in Lagos

    Job Summary

    • Responsible for acting as a liaison between customers and companies.
    • Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
    Primary Responsibilities
    • Resolve customer complaints via phone, email, mail, or social media.
    • Use telephones to reach out to customers and verify account information.
    • Greet customers warmly and ascertain problem or reason for calling.
    • Cancel or upgrade accounts.
    • Assist with placement of orders, refunds, or exchanges.
    • Advise on company information.
    • Take payment information and other pertinent information such as addresses and phone numbers.
    • Place or cancel orders.
    • Answer questions about warranties or terms of sale.
    • Act as the company gatekeeper.
    • Suggest solutions when a product malfunctions.
    • Handle product recalls.
    • Attempt to persuade customer to reconsider cancellation.
    • Inform customer of deals and promotions.
    • Sell products and services.
    • Utilize computer technology to handle high call volumes.
    • Work with customer service manager to ensure proper customer service is being delivered.
    • Close out or open call records.
    • Compile reports on overall customer satisfaction.
    • Read from scripts.
    • Handle changes in policies or renewals.
    • Candidates should possess relevant qualifications.

    How to Apply

    If interested and qualified, send your CV to contact@orikigroup.com by 25th October, 2017 using "Customer Service Representative" as the subject of the mail.

    work ​ORIKI

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