Pruvia Integrated Limited - We are recruiting to fill the position of a Customer Service Representative in Lagos (Ikeja)

Job Brief

• We are looking for a customer-oriented service representative.The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements

• High school degree
• At least 1 years work experience.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Must reside on the mainland
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Method of Application
Interested and qualified candidates should forward their CV / Resume on or before 10th March, 2021, using the job title as the subject of the mail.