ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We are recruiting to fill the position of a Customer Service Representative (Hausa & Igbo Speaking) in Lagos.

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications
Education Qualification:

• Minimum of ND in Mass Communications or any related field.

Professional Qualification:

• Relevant Contact centre operations certification

Experience:

• Minimum of 1-2 years relevant work experience a the Contact Centre
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Method of Application
Interested and qualified candidates should send their CV on or before 30th September, 2020, using the "Job Title" as the subject of the email.