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Customer Solutions Representative, French Speaking at Exinity Group
Exinity Group is a new global wealth management organisation with an ambitious mission to create a new generation of empowered investors and traders. We are hiring a Customer Solutions Representative, French Speaking in Abuja, Federal Capital Territory, Nigeria.
Description
- We are looking for people who are passionate about making a strong contribution to Exinity Group’s growth in the southern region of Nigeria to join our team.
- The Customer Solutions Representative will be responsible for all clients ensuring on-going support and value throughout the client journey cycle (registration, deposit, trading, withdrawals, client training etc.) using soft selling skills.
Duties and Responsibilities
- Improving customer service quality / experience, productivity and profitability
- Ensure to hit personal KPIs (chat / call / email numbers, net deposits, activations, CSAT etc.)
- Identifying and developing high net worth clients and ensuring smooth transition to the Relationship Management team
- Answering e-mails, assisting with client registrations, deposits, trading, withdrawals, client training
- Liaising with all departments to resolve issues
- Providing all relevant information to clients regarding documents and materials for becoming a client.
Requirements
- Language skills: Fluent French and English speaking skills
- BSc / HND in any French or related discipline
- Excellent spoken and written communication skills required Ability to work efficiently under pressure
- Excellent computer skills (Microsoft Excel and Word)
- Knowledge of Meta Trader platforms will be considered an advantage
- Previous experience in a similar position will be considered an advantage.
Benefit
Medical Insurance.How to Apply
Interested and qualified candidates should apply
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