Ultimus Holdings is a global investment company with the sole purpose of contributing to the sustainable development of African economies. We are recruiting to fill the position of a Customer Success Executive in Ikoyi, Lagos.

Responsibilities

• Responsible for attending to all walk-in clients,telephone calls to the customer care line and satisfying all enquiries,request and complaints with accurate and adequate information
• Responsible for building sustainable relationships and trust with customer through open and interactive communicationto enhance organisational growth
• Improve customer service experience, create engaged customers and facilitate organic growth
• Develop service procedures, policies and standards
• Maintain an orderly workflow according to priorities
• Managing customer correspondence, cross selling company products/services and closing transactions for potential clients
• Maximizing long term revenue opportunities by becoming trusted adviser to clients and strengtening their loyalty.

Requirements

• Qualification: Bachelor's Degree
• Have a minimum of 1 year experience as a customer service personnel.
• Ability to plan, coordinate, and provide leadership where necessary
• Possesses written and oral communication skills to support decisions and recomendations
• Demonstrated Interpersonal skills
• Ability to effectively solve problems and conflicts

How to Apply
Interested and qualified candidates should send their CV and Cover Letter on or before 3rd September, 2021, using the Job Title as the subject of the email.