Hubryde is a transportation-technology company that employs innovative technology to move people within cities. We are recruiting to fill the position of a Customer Support Executive in Lagos (Ojodu-Berger).

Job Description

• We are looking for an individual who is self-driven, tech-savvy, a problem solver, industrious with a great passion for life-long learning.
• If you fit into the aforementioned; we would be glad to have you become one of us at the Hub. We recognize, nurture and celebrate exceptional talents.

Responsibilities

• Build an interactive and growing community of Hubryde customers.
• Listen and respond compassionately to customers’ enquiries and complaints on all channelsof communication used by the company.
• Learn, review, respond and communicateproduct features and services to customers on all channels of communication.
• Set out time to review negative feedback and respond to them first
• Develop a feedback mechanism to request customer feedback on service offerings.
• Liaise with the tech department to resolve complaints relating to product issues.
• Create and share need-based articles with all subscribers once a week; liaise with BMCdepartment on content development.
• Share newsletters and feedbacks with customers across touchpoints
• Share detailed report ofcustomer engagementwith all relevant stakeholders at the close of business.

Tools For Customer Engagement:

• Google forms: To request customer feedback
• Google Analytics: To track and monitor customer engagement
• Mailchimp: To share articles and newsletters with customers.
• Whatsapp: Instant messaging
• Drift: To follow up on all live chat on the web.
• Gmail: Feedback management.

Eligibility Requirements

• HND / B.Sc in Mass Communication, English Language,International Relations, Marketing,Business Administration and or any relevant field.
• Minimum of second class lower
• A minimum of 1-year of proven experience in a customer service position.
• Proficiency in Microsoft Office with emphasis on MS Excel and customer service software.
• Outstanding written and verbal communication skills.
• Good understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

Salary
N40,000 - N60,000 / month.

How to Apply

Interested and qualified candidate should forward their Resume and Cover Letter (PDF Format only) on or before using the Job Title as subject of the email.