Workforce Group - we are hiring a Digital Customer Care Representative for our client.

Description

• Digital Customer Care Rep will team up with the commercial teams to contribute to the improvement of the digital experience of trade partners in Nigeria.
• Build strong relation with the customers
• Activate & Onboard new joiners to the App
• Execute defined Hypercare plan for all new joiners
• Daily coverage (Remote & Physical) of customers within assigned area
• Visit customers to resolve issues requiring physical support
• Responsible for optimizing customer performance to drive and increase the overall objectives (Active, Response and Success rates)
• Collect customer feedback
• Recommends initiatives and changes to improve quality of service for the unit

Job Requirements
We are looking for a candidate who fulfill these requirements:

• Bsc/HND
• Not less than 1 year post NYSC experience
• Not more than 30 years

Perks
HMO Pension Leave allowance Other Benefits

How to Apply
Interested and qualified candidates should apply