Ikeja Electricity Distribution Company (IKEDC) is hiring Energy Sales Representatives in Lagos.

Role Purpose

• Perform sales and marketing of electricity, management of allocation of energy and driving collections of energy billed to the customer.
• Ability to manage customer relationship relating to meter reading and bill distribution.

Responsibilities

• Conducting advance metering activities (energy aggregation, energy analysis, energy loss analysis, bill determinants and dynamic tariffs etc.)
• Performing remote monitoring of meter behaviour using human machine interfaces (HMI).
• Performing remote energy usage tracking.
• Customer meter reading and capturing meter status/remark.
• Providing customer meter reading books/cycle and updating reading sequence.
• Performing manual data entry for customer meter reading and meter reading status on a daily basis.
• Managing meter reading instrument availability for meter reading activities.
• Preparing daily reading upload batch files.
• Prepare exception reports.
• Bill distribution to customers.
• Meter reading and bill distribution reporting.
• Performing on site activities/supervision/site visit with regards to installed meters.
• Monitoring of prepaid meters.
• Special customer meters re-reading/site visit.
• New customer capture and periodic customer tariff reclassification.
• Coordinating with other departmental officers to attend to customer complaints related to meter reading activities.
• Managing all customers’ complaints related to meter reading within areas of jurisdiction.
• Customer accounts maintenance to avoid build-up of unrealistic debts(vacant premises, etc).
• Assist in Carry out any other duties as requested by the Business manager/commercial manager and Undertaking manager.

Minimum Qualifications

• First degree (B.Sc or HND) in Marketing, Social Sciences or any relevant field.
• Minimum 1-year field experience in sales and marketing.
• Understanding of the peculiar revenue collection challenges of the energy industry.
• Basic computer proficiency (MS Excel, Word, Outlook).

Technical Competencies:

• Be adaptable and able to meet deadlines on assignments, juggle multiple demands and to work with all types of individuals.
• Knowledge of the business.
• Good analytical skills.
• Strong skills in negotiating, planning, problem solving, and timely problem escalation.

Behavioral Competencies:

• Ability to work under pressure and multi task effectively.
• Communication Proficiency.
• Attention to Detail.
• Persuasive.
• Good Customer Relation Service.
• Problem Sensitivity and Integrity.

How to Apply

Interested and qualified candidates should click here to apply on or before 3rd February, 2020.