BFREE - We are a young, innovative and Nigeria’s foremost ethical debt collection startup. We are recruiting to fill the position of a Female Loan Recovery Officer in Lagos.

Job Description

• Contacting and tracking customers and informing them of their overdue loans.
• Advising customers on their payment options and negotiating suitable payment plans.
• Following up with clients on previous payment arrangements.
• Maintaining customer payment records.
• Responding to customer queries.
• Maintaining accurate, up-to-date customer account information.
• Reporting daily progress against targets to the Team Leader.

Preferred Experience

• Previous experience working as a Call centre agent.
• Familiarity with state debt collection laws.
• Knowledge of payment plans and accounting procedures.
• Working knowledge of goggle workspace.
• Excellent communication and negotiating skills.
• Good listening skills and superb questioning techniques.
• Infrastructure to work from home when necessary.

Additional Information:

• Education Level: No Diploma
• Experience: > 6 months
• Occasional remote authorized

How to Apply
Interested and qualified candidates should apply

Recruitment Process

• 15mins Online Assessment
• 10mins Online Interview
• Training
• 15mins Online Asssessment (based on the training)
• Offer