• Front Desk Officer at ​AB Microfinance Bank - Aba, Abia

    work ​AB Microfinance Bank
    placeAba, Abia
    Date Posted: 2021-04-16

    AB Microfinance Bank - We are recruiting to fill the position of a Front Desk Officer in Aba, Abia

    Refcode: FDO/BS/APR/2021

    Responsibilities

    • Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.
    • Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.
    • Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.
    • Coordinating loan clients for disbursement according to disbursement schedules.
    • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.
    • Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.
    • Organize, Sort and distribute incoming mail without delays.
    • Ensure that the driver's log book, fuel login sheet, is logged properly and updated.

    Requirements

    • Minimum educational qualification of OND in any related field
    • Good communication and Interpersonal Skills
    • Active PC user
    • Excellent customer service relation
    • Ability to work effectively with minimal supervision
    • 1-2 years working experience in any related field would be an added advantage

    How to Apply
    Interested and qualified candidates should apply on or before 20th April, 2021.


    work ​AB Microfinance Bank

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