Okazi Finance Limited, a growing finance institute is recruiting to fill the position of a Front Desk Officer in Lagos

Responsibilities

• Maintaining a positive, helpful and professional attitude toward customers and visitors at all times.
• Assisting customers/visitors in finding their way around the office.
• Helping maintain workplace security by issuing, checking and collecting visitors tag/badge as necessary and maintaining visitor logs.
• Assisting with a variety of administrative tasks including copying, faxing, taking notes and making travel plans.
• Preparing meeting and training rooms.
• Answering phones in a professional manner, and routing calls as necessary.
• Assisting colleagues with administrative tasks.
• Performing ad-hoc administrative duties.
• Answering, forwarding, and screening phone calls.
• Sorting and distributing mail.
• Hiring, managing and developing the junior administrative team.
• Provide excellent customer service.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Scheduling appointments.

Requirements

• B.Sc or HND in related field.
• Prior training or experience as a customer service officer or in related field.
• Consistent, professional dress and manner.
• Ability to keep a pleasant and smiling face
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.

How to Apply

Interested and qualified candidates should forward their CVs 18th September, 2019, using the Job Title "Front Desk Officer" as subject of the mail.