• ​Front Desk Officer at Ralds & Agate

    work ​Ralds & Agate
    Date Posted: 2018-04-13

    Ralds & Agate, a Business Management Consulting firm, is hiring to fill the position of Front Desk Officer in Lagos

    Job Summary

    • The front desk officer is the first point of contact in the organization, and would be required to attend to guest and visitors in a courteous manner.
    • S/he must be friendly and approachable.
    • He/she would be responsible for ensuring the constant satisfaction of the guest in line with the hotel’s values.
    Key Responsibilites
    • Attend to guest requests and ensure they have maximum satisfaction during their stay in the hotel
    • Constantly update the guest list to ensure that all records are up to date.
    • Ensure prompt attendance to guest queries and complaints, sending to the appropriate persons.
    • Constantly request feedback on guest perception of the services provided and suggest areas for improvement.
    • Ensure constant promotion of hotel facilities and services to guests and visitors.
    Key Requirments
    • HND/OND in any field with a minimum of 2 years experience in hospitality
    • Customer service certification will be an added advantage
    • Proficient use of Microsoft word, excel and hotel operations software
    Key Competencies:
    • Customer orientation
    • Strong verbal and non-verbal communication skills
    • High emotional quotient
    • Excellent team player

    How to Apply
    If interested and qualified, send your CV to: recruitment@raldsandagate.com on or before 16th April, 2018.

    Note: Only shortlisted candidates will be contacted.

    work ​Ralds & Agate

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