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IT Helpdesk Officer at KPMG
work KPMGplaceLagosDate Posted: 2018-11-07KPMG, a global network of professional firms providing Audit, Tax and Advisory services, is hiring an IT Helpdesk Officer in Lagos.
Job Summary
- To provide telephone support and find solutions within a predetermined time frame to clients in order to enhance productivity and efficiency.
First Line Support:- Provide telephone support and problem resolving to user queries.
- Escalate calls to second line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.
- Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined time frames are exceeded.
- Support on all general applications as required.
- Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training / technical support to the end-users as required.
- Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades.
- A good First degree in Computer Science or a related discipline, from a reputable university
- Between 1 and 3 years' experience in a similar role
- A minimum of Second Class (Upper) Division at first degree
- Client service and relationship building skills.
- Excellent communication and interpersonal skills.
- Ability to function independently and as part of a team
- Ability to perform effectively under pressure
- Ability to identify problem areas and implement corrective action
- Good time management skills
- Willingness to learn and ability to adapt.
How to Apply
Interested and qualified candidates should click here to apply.
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