• IT Helpdesk Officer at KPMG

    work KPMG
    placeLagos
    Date Posted: 2018-11-07

    KPMG, a global network of professional firms providing Audit, Tax and Advisory services, is hiring an IT Helpdesk Officer in Lagos.

    Job Summary

    • To provide telephone support and find solutions within a predetermined time frame to clients in order to enhance productivity and efficiency.
    Specific Responsibilities
    First Line Support:
    • Provide telephone support and problem resolving to user queries.
    • Escalate calls to second line support, thereby sharing dual responsibility for the call, be it in providing a solution or providing feedback to the client.
    • Provide feedback to clients on the progress of repairs/ queries on a regular basis, especially if predetermined time frames are exceeded.
    • Support on all general applications as required.
    Additional:
    • Responsible for the marketing of all KPMG Standard business applications, making the staff in the various groups aware of what tools are available to them and providing training / technical support to the end-users as required.
    • Assist Operations Supervisor with the deployment of all new software and any required software updates or upgrades.
    Qualification, Skills and Experience
    • A good First degree in Computer Science or a related discipline, from a reputable university
    • Between 1 and 3 years' experience in a similar role
    • A minimum of Second Class (Upper) Division at first degree
    • Client service and relationship building skills.
    • Excellent communication and interpersonal skills.
    • Ability to function independently and as part of a team
    • Ability to perform effectively under pressure
    • Ability to identify problem areas and implement corrective action
    • Good time management skills
    • Willingness to learn and ability to adapt.


    How to Apply
    Interested and qualified candidates should click here to apply.


    work KPMG

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