RelianceHMO - We are recruiting to fill the position of an IT Support Officer in Gbagada, Lagos.

The Position

• The ideal candidate will work in the Tech Team of RelianceHMO, and will specifically support the use of all hardware and software tools within the organisation.
• You are a team player able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.
• You'll love this opportunity because you'll have a lot of independence in managing projects.
• We have a vibrant and active culture.
• Co-workers are a close-knit, intelligent, and motivated team.

Key Responsibilities

• Test, install and configure software and computer hardware systems such as PC, printers, etc
• Monitor, troubleshoot and resolve issues with software, hardware or network systems.
• Walk colleagues or client through steps to help them resolve their technical problems.
• Support the implementation of new solutions or applications.
• Establish accounts for new users and assist with password or login problems.
• Ensuring all logs for equipment and users are maintained.
• Create instructional guides for troubleshooting issues.
• Ensure excellent customer service and support is provided to all internal and external customers.
• Manage time and effectively prioritise numerous tasks at one time.
• Study-related IT problems and identify solutions.
• Correspond with related vendors in resolving IT matters.

Requirements

• Minimum of B.Sc / HND in Computer Science, Computer Engineering, or closely related fields.
• Minimum 1-year relevant work experience.
• Excellent knowledge of Microsoft Office apps such as Word, Excel, Outlook etc
• Sound knowledge of technical requirements of various software applications.
• Sound knowledge of various computer hardware and software configurations for Windows & MacOs.
• Sound knowledge of requirements with various utility software applications such as Antivirus.
• Good analytical and problem-solving skills.
• Excellent interpersonal and communication skills.
• Experience with technology relative to the industry is an added advantage (Call Center tools, etc).
• Flexibility to respond to issues at odd hours of the day.
• Excellent time management.

How to Apply

Interested and qualified candidates should apply on or before 18th October, 2020.