• Loan Collections Officer at ​FairMoney

    work ​FairMoney
    Date Posted: 2022-04-25

    FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.

    We are recruiting to fill the position of Loan Collections Officer in Lagos


    • We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
    • You will be working as our Loan Recovery Agent in our Lending team.
    • You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
    • Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
    • You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery.
    • We also need a folk who is going to help improve the team’s overall collections rate.

    Roles and Responsibilities
    Your mission will be to:

    • Plan course of action to recover outstanding payments
    • Follow up with customers for all outstanding payments and identify problematic accounts.
    • Ensures Non-Performing Loans are followed up and monitored diligently.
    • Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
    • Listen actively to customers and ensure conversation is collection driven.
    • Advise customers on their payment options and best methods of payment.
    • Properly document information from the conversation.
    • Negotiate payoff deadlines or payment plans
    • Create trust relationships with debtors when possible to avoid future issues


    • 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
    • Apt in negotiating and persuading.
    • Good knowledge of the collection process and approach.
    • Excellent collaborator and team player
    • Excellent communication skills, both oral and written.
    • Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
    • You may have understanding / working knowledge of a collections system (advantageous)
    • You should be comfortable skills in Microsoft office.
    • You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.


    • Private Health Insurance
    • Pension Plan
    • Training & Development
    • Performance Bonus.

    Method of Application

    Interested and qualified candidates should apply

    Recruitment Process

    • Typing test + Online Soft-skills test
    • A screening call with the Senior Recruiter - 30 minutes
    • Technical interview with the hiring manager - 30 minutes.

    work ​FairMoney

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