• Market Development Executive at Interswitch

    work Interswitch
    Date Posted: 2022-04-05

    Interswitch, an Africa-focused integrated digital payments, and commerce company, is hiring a Market Development Executive in Lagos.

    Job Description

    • To support the growth of PurePay’s diaspora processing business by identifying and engaging potential customers.
    • Identifying and engaging potential business partners.
    • Managing existing customer and partner relationships.
    • Promote adoption of PurePay’s processing products and services.

    Business Development:

    • Provides excellent and customer-focused business development and account management activities for designated customers and products:
    • Develops and maintains strong relationships with key customers utilizing products.
    • Proactively liaises with customers for feedback on services rendered and ensures that issues are promptly escalated and/or addressed.
    • Responds to customer requests for advice on Switching and Processing queries.
    • Assists in or produces business case documents for new product or service offerings development.
    • Develops proposals in response to requests for proposals (RFPs)
    • Conducting seminars and participating in meetings with clients and external vendors or advisors
    • For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation.
    • Monitors activities of the team to ensure business development and service targets are achieved.
    • Analyse performance results and develops tactical initiatives to bridge identified gaps.
    • Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms.
    • Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a business or developing new business.
    • Reviews legal documentation with prospective partners or customers for the purpose of closing or developing new business.

    Market Research:

    • Performs market research and analysis and monitors external and internal environment for development of new market segments
    • Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Lead, Market Development - Africa to meet market demands and generate product development ideas
    • Keeps abreast of trends and developments in payment technology, products practices and operations

    Account Management:

    • Receives feedback from customers for improvement of products and services
    • Post-award engagement: visiting customers to discuss on how to improve services.
    • Builds relationships that are of value with the customers.

    Competitor Analysis:

    • Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
    • Responsible for documenting and maintaining for the division the findings of our competitor analysis
    • Organises quarterly review of the competitor analysis

    Operational / Admin Responsibilities:

    • Prepares and submits periodic reports to the Lead, Market Development - Africa on the activities of the team for management decision making
    • Customer engagement reports
    • Business development reports (lead generation, actual vs targets etc) o customer and product revenue reports
    • Handles all customer or partner inquiries


    • Academic Qualification(s): Good First Degree (preferably in a Business-related discipline).
    • Other Competencies: Language capabilities in French (speech, reading and translation to and from English).
    • Experience (Number of relevant years): 4 years relevant experience

    How to Apply
    Interested and qualified candidates should apply on or before 11th April, 2022.

    work Interswitch

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