Interswitch, an Africa-focused integrated digital payments, and commerce company, is hiring a Market Development Executive in Lagos.

Job Description

• To support the growth of PurePay’s diaspora processing business by identifying and engaging potential customers.
• Identifying and engaging potential business partners.
• Managing existing customer and partner relationships.
• Promote adoption of PurePay’s processing products and services.

Responsibilities
Business Development:

• Provides excellent and customer-focused business development and account management activities for designated customers and products:
• Develops and maintains strong relationships with key customers utilizing products.
• Proactively liaises with customers for feedback on services rendered and ensures that issues are promptly escalated and/or addressed.
• Responds to customer requests for advice on Switching and Processing queries.
• Assists in or produces business case documents for new product or service offerings development.
• Develops proposals in response to requests for proposals (RFPs)
• Conducting seminars and participating in meetings with clients and external vendors or advisors
• For new business that are acquired, works with relevant Interswitch teams / colleagues to support customers through the transition from project completion to transaction generation.
• Monitors activities of the team to ensure business development and service targets are achieved.
• Analyse performance results and develops tactical initiatives to bridge identified gaps.
• Communicates customer requirements to the Operations and Project team and work with them to ensure that products are delivered to customer requirements and in line with agreed terms.
• Drafts MOUs, NDAs, SLAs, OLAs for review by the unit lead and for onward transmission to Legal team for the purpose of closing a business or developing new business.
• Reviews legal documentation with prospective partners or customers for the purpose of closing or developing new business.

Market Research:

• Performs market research and analysis and monitors external and internal environment for development of new market segments
• Assists in developing an evaluation process to gain feedback from customers and providing market feedback to the Lead, Market Development - Africa to meet market demands and generate product development ideas
• Keeps abreast of trends and developments in payment technology, products practices and operations

Account Management:

• Receives feedback from customers for improvement of products and services
• Post-award engagement: visiting customers to discuss on how to improve services.
• Builds relationships that are of value with the customers.

Competitor Analysis:

• Learns what the competition is doing in terms of customer pricing, experience in the local market, their alliances, credibility etc
• Responsible for documenting and maintaining for the division the findings of our competitor analysis
• Organises quarterly review of the competitor analysis

Operational / Admin Responsibilities:

• Prepares and submits periodic reports to the Lead, Market Development - Africa on the activities of the team for management decision making
• Customer engagement reports
• Business development reports (lead generation, actual vs targets etc) o customer and product revenue reports
• Handles all customer or partner inquiries

Requirements

• Academic Qualification(s): Good First Degree (preferably in a Business-related discipline).
• Other Competencies: Language capabilities in French (speech, reading and translation to and from English).
• Experience (Number of relevant years): 4 years relevant experience

How to Apply
Interested and qualified candidates should apply on or before 11th April, 2022.