• Operations Support Engineer at Interswitch

    work Interswitch
    Date Posted: 2021-08-31

    Interswitch is an Africa-focused integrated digital payments and commerce company that facilitates the electronic circulation of money as well as the exchange of value between individuals and organizations on a timely and consistent basis. We are recruiting to fill the position of Operations Support Engineer in Lagos.

    Job Description

    • To deliver standard business operations services to retain existing customers in relation to Incident resolution, Problem reporting, Event Monitoring, Post Implementation Configuration.


    • Incident Resolution.
    • Shall ensure that all incidents logged are resolved with a view to meeting set SLA/Customer satisfaction while liaising closely with relevant teams
    • Shall ensure proper cleanup of aftereffect of incidents with a view to eliminating exposure.
    • Shall adequately document known issues and detailed work-around that can be applied in the case of a re-occurs
    • To adequately report problems resulting from incidents with a view to completely resolve root cause
    • Provide technical expertise as subject matter experts in project task executions and contribute to the overall team knowledge
    • Propose improvement to application/services with a view to eliminating/reducing incidents
    • Occasional support during off-work periods e.g weekends, public holidays, and night.
    • Event Monitoring.
    • To ensure timely event detection with a view to averting critical incident
    • To ensure that incidents are created for all critical events.
    • To ensure timely resolution of critical events that could impact the system.
    • Work on schedule and during off-work periods e.g weekends, public holidays, and night.
    • Operational Services Configuration Management.
    • Set up/ Configure settlement, Dispute, and Reconciliation applications/servers as deployed by the technology team.
    • Suggest an improvement to the process with a view to making operations better.


    • Minimum of First Degree in Science / Engineering related discipline
    • Minimum of 1-year experience in similar or related field
    • Basic understanding of SQL
    • Understanding of Basic Networking/File Transfer Protocol
    • Understanding of Basic Linux Command and concept of Kubernetes

    How to Apply
    Interested and qualified candidates should apply on or before 23rd September, 2021.

    work Interswitch

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