MainOne Cable - We are recruiting to fill the position of an Operations Support Officer in Lagos.

Responsibilities
The Operations Support Officer will be responsible for the following operational activities:

• Providing technical and functional support to the GNOC and engaging in any other adhoc activity as assigned by the Operations Support Manager.
• Preparing the Network Operations weekly, monthly and quarterly KPI reports; and also assist in preparing the regulatory and compliance
• business reports.
• Ability to Interpret trouble ticketing data and present quality analysis, trends and recommendations where necessary.
• Assist in Document management process and ensure all project and operational documentations are stored, accessed and can easily be retrieved (whilst defining appropriate access privileged levels).
• Assist in development and implementation of the Business and Operational processes and procedures for MainOne.
• Preparing all customer performance and third party related KPI reports used for SLA and vendor management.
• Assist MainOne’s internal and external customers using outlined and available tools as related to OSS/BSS functions.
• Custodian of the Operations process records, CM records, reporting records etc.
• Assist in the implementation and continuous monitoring to ensure the adherence of the work authorization process and flag non-compliance (whilst ensuring that sanction grids are implemented).
• Facilitate and maintain ownership of the routine maintenance dashboard for the network and Data Centre facilities, ensuring the process is complete.

Qualifications, Skills & Competencies

• BSc / HND in Information Technology/Computer Science/Electrical & Electronics Engineering.
• Minimum of 2 years with post NYSC Experience in a Network Operations Centre.
• Knowledge of Telecoms and networking protocols (DWDM, SDH, Fiber, IP and Microwave).
• Customer Service Management and Good knowledge of ITIL Lifecycle.

Demands of the Job:

• Excellent communication skills
• Good researching skills.
• Ability to pay attention to details.
• Good knowledge of MS office application.
• Ability to work round the clock when required and meet tight deadlines.
• Ability to interpret Trouble Ticketing data and effectively present highly sophisticated analysis and findings.

How to Apply
Interested and qualified candidates should apply