• Presales & IT Support Specialist at ESET Nigeria

    work ESET Nigeria
    placeLagos
    Date Posted: 2019-10-11

    ESET Nigeria is currently seeking application from qualified candidate to fill the vacant position of a Presales & IT Support Specialist in Lagos.

    Major Responsibility & Duties

    • Responding to support tickets from clients and colleagues within agreed Service Level Agreements.
    • Design relevant tools and applications to aid delivery of service within the Organisation
    • Closely work with ISP/ Telco team on Technical Process Development and Review on issues resolution technical presentations to clients if required
    • Resolving first-level support tickets in a fast and professional manner

    Requirements

    • Sound IT Support and Networking skills
    • Knowledge of Enterprise security software implementation and management
    • Very good Power Point presentation skills
    • Efficient customer relation skills
    • Ability to learn fast, multi-task and work under pressure
    • Knowledge of Linux operating system (Software installation and troubleshooting) Added Advantage
    • B.Sc in Computer Science degree (Minimum 2:1)
    • Stakeholder Management skills
    • Proficient with other Microsoft Office tools
    • Proficient with Typo3, Team Viewer and other technical support tools
    • Minimum of 2-years IT sales experience
    • Good people management skills
    • Effective time and process management skills

    How to Apply

    Interested and qualified candidates should send their Applications on or before 18th October, 2019, with "Job title" as subject of e-mail.


    work ESET Nigeria

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