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Product Operations Associate at Paystack
work PaystackplaceLagosDate Posted: 2019-05-21Paystack helps businesses in Africa get paid by anyone, anywhere in the world. We are hiring a Product Operations Associate in Lagos, Nigeria.
About the Product Operations Associate role
As a Product Operations Associate at Paystack, you’ll help operate and monitor the critical backend processes that allows Paystack to deliver an industry-leading payments experience to merchants and customers.
This is a full time role and is based in Paystack’s headquarters in Ikeja, Lagos. We are looking for young, smart, eager individuals who are interested in working at a high-growth and fast-paced environment.
What you'll be doing
- Daily management of our fraud and risk operations on behalf of our merchants and acquirers across the continent
- Provide email and phone support to acquirers and merchants for any fraud and risk related issues
- Serve as first point of contact for other internal teams within the company around fraud and risk operations
- Proactively spot glitches or bugs observed with Paystack's internal fraud and risk management tools and work with relevant product teams to ensure they are resolved as quickly as possible
- Analyze, regularly compile and share insights and trends gleaned during the fraud and risk management process
- Work with the Product Operations team to suggest ways to improve our internal fraud and risk management tools
- What it takes to succeed at this role
You are:
- Keen to learn and get involved in the wider business processes
- Process-driven – You understand processes intuitively, are highly organised, and are constantly on the lookout to improve the way you work.
- Collaborative – You seek first to understand and then to be understood. You communicate your actions and intentions clearly - verbally as well as in a written form.
- Proactive – You have a proactive attitude towards problems. You pay attention to details and think about the implications of what you are doing
- Compelling and persuasive when you find a solution you believe in. Able to work across teams without direct authority and win the day with numbers, letters, and passion
- Comfortable with ambiguity, a rapidly changing environment and work product feedback cycles that range from one day to several years depending on the day of the week
- Driven to innovate, rather than being limited by what is there or has already been done before
- You have a professional, helpful, and friendly attitude coupled and are able to listen, teach, and elicit information efficiently
- A strong problem solver with an interest in resolving customer issues, enjoy working in a metrics-driven organisation, and have excellent written and verbal communication skills
- An individual with exceptional organisational skills with a high level of accuracy
- An individual with excellent data analysis skills and strong time management skills required to meet the internal and external deadlines/ cutoffs
While this is NOT strictly required, it would be a plus if you:
- have previously worked at fast growing internet startups
- have previously worked on Fintech or payment products
Method of Application
Interested and qualified candidates should click here to apply.
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