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Remote Sales and Advisory Centre (RSAC) Officer at First Bank of Nigeria Limited
work First Bank of Nigeria LimitedplaceLagosDate Posted: 2019-01-17First Bank of Nigeria Limited (FirstBank), a financial services institution, is recruiting to fill the vacant position of Remote Sales and Advisory Centre (RSAC) Officer in Lagos.
Duties & Responsibilities
- Ensure proper and seamless onboarding of Tier-1 customers opened through digital channels.
- Provide support to customers on Nano lending.
- Aggressive dormant accounts reactivation.
- Engage loan customers for timely repayments.
- Cross-sell and upsell the bank's products and identify opportunities for new customer acquisition.
- Provides cross-selling opportunity for other products.
- Increase customer stickiness and transactions.
- Respond to customer enquiries and proactively follow up to ensure they are resolved.
Qualifications & Competencies
- A Higher National Diploma (HND) or equivalent qualification in any relevant discipline.
- 0 - 2 years’ relevant work experience in FirstBank.
- Baseline knowledge of the bank's products and services.
- Baseline knowledge of applicable policies, processes and procedures.
- Baseline understanding of risk management practices.
- Excellent customer service and relationship management skills.
- Strong interpersonal and communication skills (oral and written).
- Strong sense of responsibility, accountability and dependability.
- Intermediate use of basic technology tools.
How to Apply
Interested and qualified candidates should click here to apply
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