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Service Center Agent at GIG Logistics
GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. We are hiring Service Center Agents in Owerri and Gombe.
Position Purpose:
To increase brand goodwill through superior service delivery.
Who We Look For:
Young, personable graduates with minimum of HND degree from a government recognised tertiary institution.
Job Description:
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
- Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Eliminate the possibility of shipping contraband and prohibited goods by ensuring 100% inspection of all parcels presented for shipping.
- Promote and cross-sell company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
interested and qualified candidates should send their CVs using JOB ROLE/PREFERRED LOCATION as subject of mail (e.g SERVICE CENTER AGENT/OWERRI).
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