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Service Center Agent at GIG Logistics
GIG Logistics - We are recruiting to fill the position of a Service Center Agent in Nsukka, Enugu.
Position Purpose
- To increase brand goodwill through superior service delivery.
Job Descriptions
- Provide guidance to walk-in customers on product and service offerings
- Educate customers and potential customers with information on SLA and delivery timelines
- Ensures strict adherence to GIGL’s Standard Operating Procedure in the sending, safe-keeping, receiving, and releasing of parcels.
- Drive client satisfaction by ensuring that services are delivered according to agreed Service Level Agreements (SLA).
- Serve guests by providing product/ service information related to delivery life-cycle, rates and payment.
- Resolve product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, and following up to ensure resolution.
- Promote and cross-sell company’s products.
- Ensuring proper documentation and safety of all parcels sent and received.
Who We Look For
- Young, personable graduates with minimum of HND degree from a government accredited tertiary institution.
- Applicants must be resident in nsukka
How to Apply
Interested and qualified candidates should send their CV to: using "SCA/NSUKKA" as subject of the email.
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