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Social Media and Community Manager at Flutterwave
- Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient border-less manner.
RESPONSIBILITIES
- Set and implement social media and communication campaigns to align with marketing strategies
- Provide engaging text, image and video content for social media accounts
- Respond to comments and customer queries in a timely manner
- Monitor and report on feedback and online reviews
- Organize and participate in events to build community and boost brand awareness
- Coordinate with Marketing, PR and Communications teams to ensure brand consistency
- Liaise with Development and Sales departments to stay updated on new products and features
- Build relationships with customers, potential customers, industry professionals and journalists
- Stay up-to-date with digital technology trends.
REQUIREMENTS
- B.Sc / BA in Marketing, Communications or similar field is a plus
- Ability to create engaging content
- Hands-on experience with social media management for brands
- Excellent verbal and written communication skills - Strong sense of brand voice
- Ability to think quickly
- Public Relations / Business Development skills
- Reputation Management skills
- Strong copywriting skills
- A sense of humour
- An understanding of conventions and purposes of specific marketing processes and methods
- An understanding of the conventions and ‘best practices’ of specific social media platforms
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
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