• Software Support Engineer- Dynamics ERP at Tek Experts

    work Tek Experts
    placeLagos
    Date Posted: 2019-09-27

    Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We are recruiting to fill the position of a Software Support Engineer- Dynamics ERP in Lagos.

    Job Descriptions

    • Are you a natural problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you want to gain global experience and get extensive training on high-end software products and solutions? Do you take pride in delivering great customer service? Tek-Experts provides business and IT outsourcing services, and we take intense pride in helping companies handle their business operations.
    • Due to expansion we are looking to add to our team of software support engineers.
    • As a customer facing support engineer your role will be to provide phone and email based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
    • Working on the Dynamics CRM team you will be supporting customers experiencing difficulties with their relationship management system.
    • Supported by our quality assurance team, domain experts and training and development department, you will have a comprehensive induction and training program to ensure you deliver extraordinary customer service.

    Duties and Responsibilities

    • Act as the advanced technical contact, deliver advanced technical troubleshooting and problem-solving solutions for corporate customers including, issues escalated to the highest level of management
    • Collaborate with domain experts (SME’s) and escalation managers when additional support is needed
    • Manage critical issues by setting customer expectations, devise and implement action plans and professionally communicate to all parties involved
    • Seeks supplemental training to improve performance and develop specialization.

    Job Requirements
    What we’re looking for:

    • Dynamic, passionate and proven people who want to make a positive difference with the people they work with and customers we support.
    • You will have the ability to thrive in a fast-paced and challenging environment where everyone is empowered and committed to delivering the best in industry customer experience.
    • Fluency in English (written and spoken) is a given, as is a ‘can do’ attitude and a thirst to learn and develop professional and soft skills.

    Competences:

    • Up to 2 years experience in technical or customer support
    • Strong researching, problem solving and troubleshooting skills
    • Adaptability to work independently and part of a team bringing in experts when needed
    • Excellent customer service skills
    • Passion for technology and learning
    • Some exposure with Microsoft technologies

    How to Apply

    Interested and qualified candidates should click here to apply




    work Tek Experts

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