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Technical Support Officer at ICS Outsourcing Limited
ICS Outsourcing Limited, an Outsourcing company, is hiring a Technical Support Officer for her client in Lagos
Job Description
- The successful candidate will join the 1st/ 2nd level Technical support team in providing network infrastructure, business application and telecoms support to ensure optimal IT service delivery to the business within an ITIL framework environment
Duties & Responsibilities
- Provide technical support to business users both remotely and face to face
- Maintenance and support of central hardware, operating systems and utilities
- Administer installations, including setting up new systems/hardware and promptly installing updates
- Support of VMware clusters, Site Recovery Manager
- Desktop support – Windows 7
- Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems, VM Ware, Hyper V, Active Directory Account Administration, Mobile phone systems (BES)
- Troubleshooting and resolution of issues relating to business applications
- Installing/configuring new computers/telephones
- Troubleshooting IT equipment - printers, scanners etc
- Log all IT incidents and service requests to ensuring a timely resolution
- Perform SOD and EOD duties
- Assist with the Installation, configuring , and support of the LAN and WAN and Internet systems
- Maintain network equipment, servers and users hardware and software
- Maintain effective relationships with vendors, consultants, and service providers
- Perform routine manual/automatic backups and archival of files stored on the network to assist with disaster recovery
- Assist with data recovery, using tape backup or recovery tools
- Assist in software resting of new releases, proactively escalating issues
- Partake in project work from inception to closure
- Monitoring of applications
- Competence in PC network security issues, including virus protection and prevention
- Maintain the existing network and server systems
- Perform /support HP storage solutions including replication
- Assist in the design of new infrastructure to support changing business needs
- Assist in the management of IT Assets
- Deliver outstanding customer service by responding to and efficiently resolving client issues and request
Requirements
Experience:- Must have a minimum of 2 years cognate experience in financial services/service oriented industry
Education:
- First degree in Computer Science/Engineering
- ITIL Certified
Method of Application
Interested and qualified candidates should send their CV with the Job Title as subject of the mail.
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