• Technical Support Officer at ​Tezza Business Solutions Limited

    work ​Tezza Business Solutions Limited
    placeLagos
    Date Posted: 2020-06-06

    Tezza Business Solutions Limited, a Software Quality Assurance and Testing company, is hiring a Technical Support Officer in Lagos.

    Duties & Responsibilities

    • Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support.
    • Provide technical support to business users both remotely and face to face.
    • Maintenance and support of central hardware, operating systems and utilities.
    • Administer installations, including setting up new systems/hardware and promptly installing updates
    • Support of the following would be highly desirable: Email Systems (Exchange), Windows 2008 Server Systems and Active Directory Account Administration.
    • Troubleshooting and resolution of issues relating to business applications
    • Installing/configuring new computers/telephones
    • Troubleshooting IT equipment - printers, scanners etc
    • Log all IT incidents and service requests to ensuring a timely resolution
    • Perform SOD and EOD duties
    • Assist with the Installation, configuring, and support of the LAN and WAN and Internet systems
    • Maintain network equipment, servers and users hardware and software
    • Maintain effective relationships with vendors, consultants, and service providers
    • Assist in software resting of new releases, proactively escalating issues
    • Competence in PC network security issues, including virus protection and prevention
    • Assist in the management of IT Assets
    • Deliver outstanding customer service by responding to and efficiently resolving client issues and request

    Requirements
    Experience:

    • 1 to 3 years cognate experience in financial services/service oriented industry

    Education:

    • First degree in Computer Science / Engineering
    • ITIL Certified (added advantage)

    Key Competency Requirements:

    • Network (voice & data) Cabling
    • LAN & WAN technologies
    • Microsoft suite- Exchange, SharePoint,
    • Virtualization knowledge
    • Operating system installation & configuration
    • Troubleshooting and fixing Network cabling
    • Configuring network devices
    • PABX configuration and troubleshooting
    • BES Server/Mobile device Administration
    • MIS reporting
    • Some development experience
    • Cross-funtional
    • PC/LAN & Support Services

    Skill/Competencies:

    • Ability to solve complex problems on own initiative
    • Ability to work independently and as a SPOC/ PM
    • Strong written and oral skills, plus interpersonal skills
    • Sound client service skills with proactive and creative approach
    • Demonstrate working knowledge of Windows O/S and PC hardware as well a broad understanding of IP communication and technologies
    • Understanding of business processes and workflows

    How to Apply
    Interested and qualified candidates should click here to apply.


    work ​Tezza Business Solutions Limited

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