Ikeja Electricity Distribution Company (IKEDC) - We are recruiting to fill the position of a Vigilance Strategy & Monitoring Officer in Lagos.

Role Purpose

• This role will be responsible for carrying out the unit strategic vigilance activities.

Responsibilities

• Prepare Weekly visitation plans based on escalations and customer complaints
• Provide daily feedback report to relevant stakeholders for all escalations and customer complaints where required
• Enforce actions on consumers resorting to theft or illegal use of electricity
• Investigation of complaints assigned and providing technical comments on various investigations.
• Ratifications of penalized customer
• Periodic surveillance checks for both customer and field commercial staff to ensure compliance to company policies
• Periodic Energy and commercial loss audit
• Weekly Performance reporting
• Analysis of MIS reports, provide monitoring oversight for field commercial for effective close out of all escalated issues / complaints.
• Carry out any other duties as requested by the team lead and/or Head (Vigilance strategy & Monitoring).

Minimum Qualifications

• This role requires a B.Eng. degree in one of the following disciplines –Electrical Engineering or Electronics or its equivalent diploma qualification
• Requires 1 - 2 years relevant work experience.

Technical Competencies:

• Good Knowledge of metering installation
• Familiarity with the various types of electricity metering infrastructure
• Good knowledge of the electricity supply chain value system
• Knowledge of the electricity regulatory codes and requirements
• Energy audit/accounting capabilities
• Business Acumen.

Behavioral Competencies:

• Discipline & Integrity
• Communication skills.
• Business ethics.
• Great analytical skills.
• Attention to detail.
• Ability to influence others
• Good Intuitive and observatory skills.

How to Apply
Interested and qualified candidates should apply on or before 14th April, 2021