Hotel Room Attendant Job Description
A hotel room attendant also known as hotel maid, guest room attendant or housekeeper is a person who is employed by a hotel to manage hotel rooms and ensure their cleanliness and good order. They perform tasks such as cleaning hotel rooms, changing dirty bed sheets and pillows, removing and sanitizing trash bins, and checking for technical defects in hotel rooms.
A hotel room attendant should be polite, friendly, diligent, flexible, trustworthy and helpful, and have the ability to carefully follow instructions. They should be able to stand or bend for long periods and work with their hands to manipulate, lift and carry heavy objects.
What does a Hotel Room Attendant do?
Hotel room attendants may do some or all of the following:
- change dirty bed sheets and pillows cases in hotel room beds, and make up the beds neatly
- remove used towels from bathrooms and replace them with clean ones
- wipe down surfaces and tidy up the entire room
- collect trash, remove them from rooms and empty trash cans
- sanitize trash bins
- check and report technical defects of hotel rooms to the reception
- check guests occupancies and verify if rooms have been vacated
- check inventory of products in hotel rooms
- assist hotel guests with inquiries and run errands for them
- perform additional duties and responsibilities as required by their supervisors
Where does a Hotel Room Attendant work?
Hotel room attendants may work normal business hours or shifts that include evenings and weekends, or be on call. Their job involves cleaning and arranging hotel rooms which can sometimes be very dirty and messed up. They may need to wear uniforms and put on protective gloves to do their job.
What is Required to Become a Hotel Room Attendant ?
Hotel room attendant is an entry level job in the hospitality industry, and there are no formal educational requirements for becoming one. Skills are learnt on the job.
Knowledge, Skills and Attributes
Hotel room attendants need to have:
- manual dexterity
- physical fitness and stamina
- honesty and reliability
- good eyesight
- good discretion
- good personal hygiene and appearance
- cautious attitude in dealing with others
- good listening and communication skills
- cleaning and maintenance skills
- good planning and organizational skills
- the ability to work well independently and unsupervised
- the ability to correctly follow instructions
- the ability to relate to people from a range of cultures and backgrounds
- the ability to manage stress
- knowledge of cleaning techniques and cleaning products
- knowledge of good hygiene and how to cultivate it
- knowledge of employers’ ethics and standards
Should I be a Hotel Room Attendant ?
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