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Admin / Customer Service Officer at Willco Property Management
Willco Property Management, a leading property servicing company, is hiring an Admin / Customer Service Officer in Lagos.
Responsibilities
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Ensure customer satisfaction by prompt and complete resolution of complaints.
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Compile regular reports on overall customer satisfaction.
Requirements
- Must have at least 2 years experience as an administrative or customer service officer.
- Must be available for immediate employment.
- Must reside around Lekki, Ikate or Ajah.
- First Degree from a reputable institution.
Educational Qualification:
- BSc Degree in any related discipline from a reputable institution.
Skills:
- Excellent interpersonal skill.
- Excellent verbal and writing skill.
- Strong administrative and organizational skill.
- Must demonstrate ability to work effectively under high stress environment.
- Must demonstrate ability to interact with and manage key stakeholders.
- Must be computer literate (proficient in the use of Word, Excel).
- Strong phone contact handling skills and active listening.
- Customer orientation and ability to adapt/respond to different types of clients.
- Ability to multi-task, prioritize, and manage time effectively.
How to Apply
Interested and qualified candidates should send their CV on or before 25th April, 2021, using the Job Title as subject of email.Note: Only suitable candidates will be contacted.
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