BoonWork offers an array of online and offline services including but not limited to beauty and personal care, business, cab services, cleaning services, delivery services, handyman, health and fitness, personal shopper etc. We are hiring an Application Support Personnel in Abuja.

Responsibilities

• Provide excellent support to our customers and ensure their expectations are properly managed. Basically, you will ensure our customers succeed using our products.
• Proactively monitor our services by conducting frequent health checks on our infrastructure and applications.
• Provide first level technical support.
• Develop and maintain technical operations documentation.
• Prepare accurate and timely reports. Document activities and findings in a case tracking pool.
• Manage a ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
• You will ensure proper collaboration and communication with other functional teams to meet customer needs and resolve technical issues.

Requirements

• A Bachelor's Degree in Computer Science, Computer Engineering, Mathematics, Statistics or a related field.
• 0 - 3 years experience

Essential Competence & Attributes:

• Excellence driven.
• Commitment to collaborative problem solving
• Strong ownership and can-do mindset.
• Leadership tendencies.
• Critical thinking capabilities.
• Continuous improvement.
• Good attention to details.
• Ability to prioritize tasks based on urgency and importance.

How To Apply

Interested and qualified candidates should forward their CV and a Cover Letter on or before 27th September, 2019, using the Job Title as the subject of the mail.