Sophia ERP Limited (SEL), an Enterprise Solutions Development Organization, is hiring a Client Account Officer in Lagos.

Job Description

• The Client Account Officer will record and report financial/client transactions as well as coordinate business operations in order to ensure organizational effectiveness, efficiency, productivity and profitability.
• The Client Account Officer is generally responsible for managing intra and inter-office communication, maintaining a streamlined administrative system, coordinating manpower for effectiveness, responding to/resolving client queries, developing strategies for improving customer relationships, fostering/on-boarding/maintaining business relationships with new and existing customers.

Job Responsibilities
Finance:

• Document and Report on all financial transactions of the Company.
• Effectively manage Company’s cash flow and recommend financial actions by analyzing accounting options.
• Analyze/summarize financial status by collecting information; preparing balance sheet, profit and loss statement and other key management reports.
• Monitor, Liaise and send prompt reminders to Clients on all Retainers and Service offerings. Generate and send Invoices and Receipts upon payment.
• Ensure standardization, effective implementation and promotion of the Sophia ERP Accounting system.
• Substantiate all financial transactions by collecting and maintaining relevant documents.
• Maintain accounting controls by preparing and recommending policies and procedures. Reconcile financial discrepancies by collecting and analyzing account information.
• Prepare accounts, Tax returns and work with Auditor to ensure compliance with all Tax obligations to Tax Authorities.
• Administer Payroll and effect payment to all 3rd Party Vendors.

Client Service:

• Communicate effectively with clients on all requests, queries using available and authorized channels to ensure speedy response and resolution.
• Communicate with teams and management on Project status with the view to ensuring Client satisfaction and Project implementation based on Project scope, standard and timeline.
• Ensure full and proactive compliance with Client SLAs/Agreements/Contract terms and escalate unacceptable performance to Management.
• Organize/schedule, coordinate/participate and report on client meetings, appointments, ERP demo, Training and other presentations.
• Negotiate the terms of business deals with clients in conjunction with the MD/CEO.
• Inspire/promote/pursue repeat business from clients.
• Monitor, measure and report on client satisfaction per business engagement.
• Provide relevant information to clients on Company’s Services and Products.
• Work with Business Development unit to speedily respond and engage with new Customers

Business Promotion & Operations:

• Ensure proper Document Management System and enforce use of ERP for all business operations.
• Take ownership for promoting appropriate business ethics and culture relevant to Industry.
• Manage Manpower acquisition, on-boarding, retention and disengagement.
• Manage relationships with vendors and service providers, ensuring proper documentation and prompt payment.
• Allocate tasks and assignments to Teams and monitor for performance.
• Implement efficient Staff Performance system and Coordinate staff activities to ensure maximum efficiency and retribution for low/poor/unacceptable performance.
• Manage price negotiations with Vendors and Service providers.
• Manage office supplies.
• Ensure compliance with Company Policies and Procedures.
• Participate in marketing campaigns.
• Maintain a safe, clean, professional and productive business environment.

Education/Professional Qualifications

• B.Sc. in Accounting or Economics
• Commenced/Completed ICAN or ACCA
• Any Leadership course will be an advantage

Key Competencies:

• Self-motivation
• Integrity
• Business acumen and interest
• Customer centric and organizational skills
• Analytical and strategic thinking
• Multi-tasking capability
• Performance and Task driven Team Leader who can meet deadlines
• Effective Communication, Interpersonal and People Management Skills
• Proficiency in the use of any Accounting Software and general IT tools
• Awareness of industry’s latest technology trends and applications.

Method of Application

Interested and qualified candidates should send their CVs on or before 23rd August, 2019, using the Job Title as the subject of the mail.