TREVARI Pay is a convenient cash- based service provider with the sole aim of providing zero- risk cash transactions to our members at their convenience, in the form of deposits and withdrawals.

We are recruiting to fill the position of a Customer Service Representative in Abuja

Duties And Responsibilities

• Maintaining a positive, empathic and professional attitude towards customers at all times.
• Generating sales leads that develop into new customers.
• Managing incoming calls and handling customer inquiries adequately.
• Build sustainable relationship and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Act as a liaison, providing services information, answering questions and resolving any emerging problems customers may face.
• Identifying and assessing customer needs to achieve satisfaction.
• Keeping up-to-date records of customer's transactions.
• Communicating and coordinating with colleagues where necessary.

Requirements
Education:

• Bachelors Degree / Higher National Diploma

Experience:

• Relationship Management/ Customer Service Management.
• Minimum of 1-2 years customer service experience.
• Good knowledge of the Abuja business environment.
• Business fluency in Hausa/ Fulani.

Performance Indicators:

• Familiarity with CRM systems and practices.
• Ability to multi-task, prioritize and manage time effectively.
• Client satisfaction.
• Customer orientation and ability to respond/ adapt to different types of customers.
• Compliance with policies and procedures.

Key Competency Requirements:

• Good written/ oral communication skills
• Customer relationship management
• Objection handling skills
• Good team player
• Good negotiation skills
• Articulate and analytical
• Good knowledge of Microsoft Office packages (Excel, Power point, Word)

How to Apply
Interested and qualified candidates should send their CV using the Job Role as the subjectof the mail.

Note: Only short listed candidates will be contacted.