ConSol is the premier provider of Contact Centre Services and Business Process Outsourcing (BPO) Customer Management Solutions (CMS) in Nigeria. We are hiring a Customer Service Representative (English, Igbo, Yoruba & Hausa) in Lagos.

Job Responsibilities

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications

• Candidates should possess a Bachelor's degree / HND / OND
• Minimum of 1-3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact center industry.
• Application Closing Date

Only applicants living within the following axis will be considered:

• Oshodi / Ilupeju / Mushin
• Ilasa / Cele / Isolo / Okota / Ajegunle
• Gbagada / Bariga / Somolu / Oworoshoki / Anthony
• Yaba / Onipanu / Palmgroove / Fadeyi
• Surulere
• Maryland
• Ojota / Ogudu / Ketu.

Method of Application
Interested and qualified candidates should send their CVin an MS Word format on or before 31st March, 2021, using the "Job Title & Language (Eg: Customer Service Representative - "Hausa") " as the subject of the email.