The Workplace Centre Limited: We are a World Class Skills Development and HR / ICT Consulting Services organisation that adds significant value to our clients and society. We are hiring a Customer Support Staff in Lagos (Lekki).

Key Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Requirements

• HND / B.Sc or any other related degree
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively

How to Apply
Interested and qualified candidates should send their CV on or before 30th April, 2021 using the Job Title as the subject of the mail.

Note: Candidates must reside within Lekki and Its environ.