Customers Call Agent at S&S Hotels and Suiteswork S&S Hotels and SuitesplaceLagosDate Posted: 2018-04-12
S&S Hotels and Suites is hiring a Customers Call Agent in Lagos
- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standardsKeep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
- Proven working experience as a customer service manager for smart phone.
- Experience in providing customer service support.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.Working knowledge of customer service software, databases and tools.
- Awareness of industry’s latest technology trends and applications.
- Ability to think strategically and to lead.
- Strong client-facing and communication skills. Advanced troubleshooting and multi-tasking skills.
- B.Sc in Business Administration or related field.
How to Apply
Interested and qualified candidates should send their applications and CV's to: firstname.lastname@example.org on ore before 30th April, 2018.
Note: Please do not call, qualified candidates will be contacted after CV review.
S&S Hotels and Suites
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