Ascentech Services Ltd is hiring a Field Support Engineer in Abuja for a leading ISP company with branches across Nigeria.

Job Details

Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldwide. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.

Key responsibilities:

? Manage incidents, respond to requests for technical assistance in person, via phone & email

? Responsible for supporting post-sales customer activity remotely and on-site

? Responsible for carrying out detailed Site Survey & maintain proper documentation

? Perform installation and implementation and network integration at customer?s site

? Promptly investigate, resolve & report any incidents, errors, events or deviations.

? Ensure installation, maintenance and troubleshooting is carried out within agreed OLA.

? Responsible for resolving concerns on signal strength, signal to noise ratio and similar parameters in accordance to the company?s approved standard.

? Share insight & appropriate action against bandwidth consumption, virus infection and security threats.

? Track and route problems and requests and document resolutions

? Prepare daily activity reports

? Inform management of recurring problems

Essential Attributes:

Proficient in WiFi, WiMAx, LTE, TCP/IP, WLAN, Ethernet, LAN, WAN, Device/Network level Troubleshooting, Computers (OS & Application Level), Analytical, Internet and Tech savvy, Customer Focused and Team Player

Desired Attributes:

Relevant industry experience in handling customers and team members

Qualification:

HND/BEng/BSc/B.Tech in Electrical & Electronics Engineering, Computer Engineering and/or Computer Science

Desired Experience:

1. to 3 years in similar profile.

Method of Application

Interested and qualified candidates should click here to apply.