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IT Support Analyst at Alan & Grant
work Alan & GrantplaceLagosDate Posted: 2019-04-09Alan & Grant is a firm of consultants creating innovative HR & Enterprise Solutions. We are recruiting to fill the position of IT Support Analyst in Lagos.
Job Summary
- The IT Support Analyst role is to ensure proper ICT operations so that end users can accomplish organizational tasks efficiently.
- This includes receiving, prioritizing, documenting and actively resolving end user help requests.
- Developing, implementing and ensuring compliance with IT policies.
- Problem resolution which may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level.
Duties and Responsibilities
- Evaluate documented issue resolutions and analyze trends for ways to prevent future reoccurrence.
- Attend to incoming help requests from end users via both telephone and work orders in a courteous manner.
- Maintain, update and debug company websites.
- Record, track, and document the IT helpdesk request, including all successful and unsuccessful attempts made, and actions taken, through to the final resolution.
- Identify and learn appropriate software and hardware used and supported by the organization including ERP and LMS.
- Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing online and onsite file backups, and configuring systems, printers, intercomms telephony and applications.
- Perform related duties consistent with the scope and intent of the position including administrative functions.
- Update network applications, servers, access points, routers and other network equipment as required
- Perform routine server monitoring and performance benchmarking
- Monitor and remove virus, spyware, and other unauthorized software.
Requirements
Qualification and Experience:- B.Sc / HND Degree in Computer Science or related field.
- Certifications such as MCP, A+ or its equivalent.
- Minimum of 2 years post NYSC work experience on a similar role.
- Prior experience in an administrative function is a plus Proficiency in Microsoft Office Suite
- Experience with desktop operating systems including Windows 7,8.1 and 10, Ubuntu Linux, and Mac OS
- Experience Managing local and cloud servers (WHM/CPanel)
- Experience administering ERP software Like Sage 300, OpenERP (Odoo), SAP
- Intermediate knowledge of CMS like Wordpress, HTML, Javascript, MySql, CSS and PHP.
- Intermediate knowledge of TCP/IP, Switching, Routing and subnetting. Access point configuration and Networking.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in timely fashion.
- Physically capable of lifting and transporting of moderately heavy objects, such as computers and peripherals.
How to Apply
Interested and qualified candidates should click here to apply.
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