Mactay Group - Do you live in either Port-Harcourt, or Lagos? We are hiring a Sales/Customer Service Officer

Job Details

• Identify new business markets, attract new customers, grow customer network revenue and market share.

• Organize sales visits
• Accurately record issues, customer transactions and data into Customer Management System with attention to details.
• Ensure customer expectations are managed appropriately.
• Answer Phone Calls, Emails and Drive in’s to address any Customer’s concern with the highest level of response and attention.
• Return missed phone calls, email in no less than 5 minutes.
• Follow up with Customer on services provided; ensure they are satisfied with the work performed.
• Booking customer inspections.
• Manage the inspection center operationally in a cost-effective way.
• Additional duties as assigned.

Responsibilities

This position requires a highly-experienced sales and customer interaction, so the ideal candidate will not only possess Sales and negotiation skills, but also the ability to provide a strong level of customer service. The individual will be responsible for growing the network of people that want to sell cars in the specific location they manage.

Requirements

• Professional, pleasant, helpful, confident, patient
• Excellent Communication and Interpersonal Skills
• Apt negotiation and problem solving skills
• Knowledgeable about the product or service Cars45 is offering
• Ability to pay attention to detail
• Excellent listening skills
• Commercial Awareness
• A desire to achieve the very best in customer service and teamwork
• Demonstrates flexibility to adapt in a fast paced environment
• Reliable, honest, organized, success-driven
• Understanding of basic automotive techniques
• Ability to follow oral and written instructions with attention to detail
• Willingness to learn new and innovative automotive technologies
• Perform detailed daily record keeping and reporting
• Effectively handle multiple priorities, organize workload, and meet deadlines
• Work in a team-based environment and achieve common goals
• Ability to work independently with minimal supervision
• Sales experience
• Experience in the automotive industry is an added advantage

Qualifications

• Minimum of a HND Degree

Required Skills

General Sales

Phone Sales

Customer Service Communication & relationship-building skills

Listen attentively

Team player with excellent communication skills

Method of Application

Interested and qualified candidates should forward their CVs