TEKPLUGIN, an information and communication technology (ICT) company, is hiring a Technical Support Officer in Lagos.

Job Brief

• We are looking for technically skilled candidates with excellent interpersonal skills for this position. You will troubleshoot technical issues, provide timely customer feedback and support the roll-out of new software, among other duties.

Roles and Responsibilities

• Troubleshoot technical issues
• Attend in-person meetings with clients to analyse, troubleshoot and diagnose software problems
• Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• support the roll-out of new software
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Follow up with clients to ensure problems are resolved.
• Test and evaluate new technologies
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Other duties as assigned by your supervisor.

Qualification

• B.Sc. in Computer science
• 1-3 years’ experience as a Technical support personnel
• Expert knowledge in how operating systems and software works.
• Good understanding of computer systems, mobile devices, and other tech products

Skills and Abilities:

• Ability to diagnose and troubleshoot basic technical issues
• Excellent communication skills.
• Ability to handle pressure and meet deadlines
• Attention to detail and problem-solving skills
• Excellent time management and organisation

How to Apply

Interested and qualified candidates should apply on or before 18th February, 2021